Return & Refund Policy

Thanks for shopping at Earth Refresh!

If you are not entirely satisfied with your purchase, we're here to help. Please let us know of any issues you might experience with your order.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must have labels intact, be unused and in the same condition that you received it. 


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to the card used to make the purchase. This can take 5-10 working days depending on your card provider. 


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, please don't hesitate to contact us at Kirstinmonaghan@earthrefresh.co.uk